Our unique outsourcing approach and capabilities align with insurance companies and TPAs to help them lower costs, improve efficiency, increase productivity and generate predictable outcomes.
Customer Service
Phone reception duties including filtering of voicemails and callbacks
Email: Sending, filtering, replying and forwarding
Transaction processing and invoicing
Office Coordination
Meeting scheduling
Appointment setting
Travel arrangement bookings
Sending reminders
Accounting & HR
Accounting system posting and maintenance (accounting system license not including)
Billing and collections
Assist with talent recruitment
New hire orientation
Assist with Client onboarding
Enforcement of policies
Employee timekeeping and scheduling
Supply Management
Inventory maintenance and reporting
Supply maintenance and ordering
Vendor maintenance and management
CRM Management
Updating and maintenance of database including scrubbing of leads via DNC database (if contacting residential customers)
Adding new contacts
Logging of activities in spreadsheet or CRM (CRM licenses not included)
